Discover the value of your unwanted devices and join the circular economy with Telstra Enterprise Trade-In
Find the value of your devices
Search for an eligible device to see the estimated 'up to' trade-in value
Popular devices
| Samsung Galaxy Note 20 Ultra 5G (N986B) 512GB | up to $230 |
| Samsung Galaxy S23 Ultra (S918B) 1TB | up to $715 |
| Apple iPhone 11 Pro Max 512GB | up to $330 |
| Apple iPhone 14 Pro Max 1TB | up to $825 |
| Apple iPad Pro 11 2nd Gen (A2230) 1TB Cellular | up to $475 |
| Apple iPhone 12 256GB | up to $255 |
Contact us for more information
1300 013 300
Enterprise.Services@assurant.com
Assurant is an independent partner organisation that specialises in device management solutions and delivers this service worldwide
Visit the Assurant website for more information
Frequently asked questions
What services are included in the Enterprise Trade-In program?
The program includes device collection, device assessment and valuation, secure data deletion in line with NIST standards, detailed reporting, and recycling for devices at the end of their lifecycle. Assurant also offers a valuation so you can unlock the value of your unused devices.
Who is responsible for managing the device trade-in?
The Enterprise Trade-In program is managed by Assurant Inc. Assurant is an independent partner that specialises in device management solutions and delivers this service worldwide.
Who can participate in the Trade-In program?
Any Telstra Enterprise and Government customers based in Australia are eligible to participate in the Enterprise Trade-In program. If you are a consumer or small business customer, you can still trade in up to 10 devices here.
Is this program open to non-Telstra customers?
Not at this time. The program is only open to Telstra Enterprise & Government customers.
Is the Enterprise Trade-In program available outside of Australia?
Not at this time. The program is only available in Australia.
How are devices collected?
Just let Assurant know if you need secure packaging or if you have your own. They'll send you shipping labels and organise a courier to come and collect your devices at a time that suits you.
How do I package devices that I am returning?
Assurant can supply you with secure packaging to ensure devices are protected during shipping. Alternatively, you can use your own packaging if you prefer. Your Trade-In specialist can help you choose the most appropriate method to suit your needs.
How long does the process take?
Assurant will respond to you within 1 business day of contact. Once Assurant receive your returned devices, they will assess and provide a valuation within 10 business days. Most customers will receive funds via their chosen method within 4 weeks of first contact.
How can I get an instant trade-in estimate?
Use Assurant's value estimate tool to get the most up-to-date estimate of your device's current trade-in value.
How do I start the Enterprise Trade-In program?
There are a few different ways you can get started. Complete Assurant's online Trade-In application form, call Assurant on 1300 013 300, or send an email to Enterprise.Services@Assurant.com. Alternatively your Telstra Sales Specialist/Client Partner can help get things started for you.
Who can assist me with the device trade-in?
A dedicated Assurant Trade-In Specialist will guide you through the process, and can help select the right options to meet your organisational needs.
Can I cancel the trade-in process once started?
Yes, as long as the payment hasn't been finalised. If you wish to cancel, your Trade-In Specialist can assist.
What devices are eligible for trade-in?
You can trade-in devices such as smartphones, tablets and wearables. To check if a specific device is eligible, please use Assurant value estimate tool. Assurant's Trade-In specialists can help you with any other questions relating to device eligibility.
How many devices can I trade in?
The minimum number of devices Assurant can accept is 10. There is no maximum. If you have less than 10 devices & qualify as a Telstra Enterprise or Government customer, please contact Assurant to discuss your options.
Can I trade-in devices that are iOS/Google account locked?
Assurant's trade-in specialists will identify any Activation and/or MDM locked devices in the initial assessment and work with you to unlock these devices. Any devices able to be unlocked will then be re-assessed to confirm the relevant trade in value. Devices that are unable to be unlocked will not have a trade-in value, but can still be securely recycled. This may incur a $10 (excl GST) per device processing fee. All fees are subject to prior discussion and agreement with you.
How can I get a device value estimate?
You can check individual device estimates through Assurant’s value estimate tool . Alternatively, Assurant’s trade-in specialists can provide an indicative estimate of your device’s maximum trade-in value.
How is the device condition graded?
Your devices will be assessed by Assurant and categorised as either good, fair, poor or recycle. Aspects such as whether the device powers on and the physical condition will determine the grade for each device. Assurant will provide you with a detailed device condition & functionality report for you to approve before the valuation is finalised.
Can the trade-in value change upon device assessment?
Yes, the final trade-in value may change based on the condition of the device once inspected. If this does happen, Assurant will contact you with a revised quote for approval before your trade-in is finalised. You can accept the new value or request your devices are returned to you.
Can devices with non-genuine parts be traded?
Yes, however this may affect the trade-in value. Any changes to the trade-in value will be detailed in a Device Condition & Functionality report that will be sent to you for approval before the valuation is finalised.
How can I receive the trade-in funds?
You have flexibility in how you'd like to receive your funds. Assurant can arrange to credit your Telstra account or deposit directly into your organisation's bank account.
When will the trade-in payment be processed?
Credits to your Telstra account typically appear within 1-2 billing cycles. Direct bank transfers typically take five business days from when you accept your trade-in quote. Your Trade-In specialist will keep you updated throughout this
Are there trade-in fees?
Devices with a trade-in value incur no fees. For devices that are unable to be unlocked or at the end of their lifecycle, and you wish to have data securely erased before recycling, a $10 excl. GST processing fee may apply. All fees are subject to prior discussion and agreement with you.
Who can I contact for support during the program?
For program-related support, reach out to Assurant's specialised team at 1300 013 300 or Enterprise.Services@Assurant.com. Support is available weekdays from 9am to 5pm AEST. Alternatively, consult your Telstra Sales Specialist or Client Partner.
Is secure data erasure provided?
Yes. Every device is subjected to data erasure in compliance with NIST 800-88 standards. Assurant will also provide you with a certificate confirming the secure and complete data deletion.
What reports are provided at the end of the process?
At the end of the trade-in process, you'll receive a comprehensive report detailing trade-in values, SKUs, device grades, and other key metrics. Assurant will also provide data destruction certificates and payment remittance details for your records.
What happens to my device after the trade-in?
Devices will be refurbished and resold, as long as they still have value. Any unusable devices are responsibly recycled through our e-Cycle partner, Mobile Muster. Assurant will also send you a recycling summary certificate and an environmental benefits report.
What terms and conditions apply to the Enterprise Trade-in Program?
The Trade-In program is managed by Assurant Inc. In order to participate in the program, you will need to agree to Assuran's terms and conditions, and be an existing Telstra Enterprise or Government customer trading in at least 10 eligible devices.